NAVIGATING DIFFICULT CONVERSATIONS
the DETAILS
In-person | Online | Hybrid
Whether you are delivering unwanted news to a client, providing critical feedback to a team member, or confronting inappropriate behavior, knowing how to navigate difficult conversations is critical to your success regardless of your industry or level of experience. This session will empower you to broach delicate subjects and ask uncomfortable questions without beating around the bush or working against yourself.
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• Explore the six elements of executive presence and how they relate to difficult conversations.
• Raise awareness of communication behaviors that impede your success, including overusing qualifying language, speaking indirectly, and upspeak.
• Understand how to simultaneously speak firmly and compassionately so that you can make purposeful decisions about how to navigate difficult conversations with authenticity and peace of mind both inside the office and beyond it.
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• Mid-career and seasoned professionals who manage up and down
• Mid to senior-level associates, partners, and leaders at law firms
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90 minutes to 2 hours, can accommodate large groups
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Medium:
Participants will explore examples of difficult conversations, reflect on past experience, ask questions about workplace scenarios, and reflect on how they can better navigate future scenarios